How about this
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Monday asked them to update the numbers because they had included 240 for transport, I wanted http://www.motorcycledeliveryuk.co.uk
to do the delivery because I know and trust them.
Paid the full balance on the Wednesday fully expecting the bike to be ready for collection by the weekend or early the following week.
Having heard nothing by the following week I called, asking for a date as I had to arrange collection.
I was informed that I was not allowed to arrange my own collection and that I would have to pay for delivery, which I did, now reduced to 120 pounds.
Long story short ...... 3 weeks later, after several calls by me and emails to their company directors I still have no idea when or even if I will receive the bike. Nobody at Superbike factory knows. Apparently somebody lost the keys and they are waiting for new ones.
Everybody knows that shit can happen, even to the best laid plan, but the Gold standard in customer service is keeping your customer informed.
The only calls I have received from Superbike Factory were after I contact their Operations Director, Guy Burgess, and then it was to only to tell me that it was a priority and they had no idea when I would get the bike. The point was made that the delay was nothing to do with them because they were waiting for parts - the fact that they lost the keys in the first place, then offered the bike for sale knowing there were no keys and then not ordering new keys until the bike was sold was in fact my fault ..... probably, but definitely not theirs.
3 weeks have passed ..... no information at all.
I have since found a similar bike at a similar price at dealer close to Superbike Factory. When I asked them " if I order the bike today, when can I pick it up ? " answer was 48 hrs.
Called Superbike Factory and asked for my money back - No problem they said will get on it next week sometime and it will be 7 days before the money is on your account ....... or in other words, Fuck off, you are not getting anything back.
But it doesn' t end there lolol
You will notice on pic 1 that the mileage is stated as 6185 miles and note that the bike has bar end mirrors and no screen.
On day 2 when they told me to log onto their customer portal to keep abreast of what is happening I couldn't help but notice that the bike now had only 4286 miles on it, standard mirrors, a fly screen and a full set of keys.
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As week 4 of no information is about to begin ....
I made a call and told them I will either have my money on my account or the bike in my driveway on Monday. After that I will be looking at recovery my costs that will include a lawyer.Interesting times
